Contact information
Contact us
We are here to help. Whether you have a question about your order, need help with a return, or simply want to know more about our products, our support team is ready to assist you.
Get in touch
The best and fastest way to reach us is by email. We aim to respond to all enquiries within 2 business days.
Business name: Safgran
Email: support@safgran.com
Country of operation: United Kingdom
Website: www.safgran.com
Support hours
Our support team is available Monday to Friday, 9:00am – 5:00pm (GMT/BST). Enquiries received outside of these hours or on UK public holidays will be responded to on the next available business day.
Before you contact us
You may find an instant answer in our Help & FAQs section. Common topics include:
— Where is my order? Check your dispatch email for your tracking link.
— How do I return an item? Visit our Returns Policy page for full instructions.
— When will I receive my refund? Refunds are processed within 14 days of us receiving your return.
— Can I change or cancel my order? Contact us as soon as possible — we process orders quickly and cannot guarantee changes once dispatched.
Order enquiries
When contacting us about an existing order, please include the following in your email to help us resolve your query as quickly as possible:
— Your full name
— Your order number (found in your confirmation email)
— A clear description of your query
— Photographs where relevant (for damaged or incorrect items)
Data protection enquiries
If you wish to exercise your rights under UK GDPR — such as requesting access to, correction of, or deletion of your personal data — please email us at support@safgran.com with the subject line "Data Request". We will respond within one calendar month as required by UK law.