Terms of service

Last updated: May 2026

Overview

Welcome to Safgran. We are a UK-based online store specialising in home and lifestyle products. The terms "we", "us", and "our" refer to Safgran, a sole trader business operating in the United Kingdom.

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, govern your access to and use of our website at safgran.com and any purchases you make with us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Our website is powered by Shopify Inc. Any sales and purchases made on our store are made directly with Safgran. Shopify is not a party to any transaction between you and Safgran.

Section 1 — Who can use our website

By using our website, you confirm that you are at least 18 years old or, if younger, that you have obtained consent from a parent or guardian. You must be a resident of the United Kingdom to purchase from us. If you are purchasing on behalf of a business, you confirm you have authority to bind that business to these Terms.

You are responsible for ensuring that all information you provide to us — including your name, address, email, and payment details — is accurate, current, and complete.

Section 2 — Our products

We make every effort to accurately describe and display our products, including images, descriptions, and specifications. However, colours and appearances may vary slightly depending on your device's display settings. Product descriptions are subject to change without notice.

We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. These rights do not affect your statutory rights as a UK consumer.

Under the Consumer Rights Act 2015, all products we sell must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these standards, you have the right to a repair, replacement, or refund. Nothing in these Terms limits or excludes these statutory rights.

Section 3 — Orders and contract formation

When you place an order on our website, you are making an offer to purchase. A legally binding contract between you and Safgran is formed only when we send you an order confirmation email. We reserve the right to decline any order, for example if a product is out of stock, if we suspect fraudulent activity, or if a pricing error has occurred.

If we are unable to fulfil your order, we will notify you promptly and issue a full refund. Please review your order carefully before submitting, as we may be unable to cancel or amend orders once processing has begun.

All purchases are for personal or household use only and are not for commercial resale.

Section 4 — Pricing and payment

All prices on our website are displayed in pounds sterling (£) and are inclusive of UK VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already confirmed.

We accept payment via the methods displayed at checkout. By placing an order, you confirm that you are authorised to use the payment method provided and that the payment details are correct. All payments are processed securely through Shopify Payments or our payment provider.

In the event of a pricing error on our website, we reserve the right to cancel your order and issue a full refund. We will notify you promptly if this occurs.

Section 5 — Shipping and delivery

We aim to dispatch orders within the timeframes stated on our website. Delivery estimates are provided as a guide only and are not guaranteed. We are not liable for delays caused by postal carriers, adverse weather, or circumstances beyond our reasonable control.

Risk of loss or damage to your goods passes to you upon delivery. If your order arrives damaged, please contact us immediately at support@safgran.com. Please refer to our Shipping Policy for full details of delivery options and timeframes.

Section 6 — Returns and refunds

Our returns and refund process is governed by our Refund Policy, which forms part of these Terms and can be viewed on our website. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by our Refund Policy.

Section 7 — Intellectual property

All content on our website, including text, images, logos, graphics, and product descriptions, is owned by or licensed to Safgran and is protected by UK copyright and intellectual property law. You may not reproduce, copy, distribute, or use any content from our website for commercial purposes without our prior written consent.

You are permitted to view and print content from our website for your own personal, non-commercial use only.

Section 8 — Third-party links and tools

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of third-party websites and accept no responsibility for them. Visiting third-party websites is at your own risk.

We may provide access to optional third-party tools and integrations through our website. These are provided "as is" without warranty of any kind. Your use of such tools is at your own discretion and risk.

Section 9 — Relationship with Shopify

Our website is hosted and powered by Shopify Inc., which enables us to provide our services to you. All sales made through our website are made directly with Safgran. Shopify is not responsible for any aspect of any transaction between you and Safgran, including product quality, delivery, or returns.

Section 10 — Privacy and data protection

We are committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and protect your data are set out in our Privacy Policy, which forms part of these Terms and can be viewed on our website.

Section 11 — Customer feedback and reviews

If you submit reviews, feedback, or other content to us, you grant Safgran a non-exclusive, royalty-free licence to use, reproduce, and publish that content for the purpose of operating and improving our store and services. You confirm that any content you submit is accurate, is your own, and does not infringe the rights of any third party.

We reserve the right to remove any feedback or reviews that we reasonably consider to be unlawful, offensive, misleading, or in breach of these Terms.

Section 12 — Accuracy of information

We take reasonable steps to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors, update information, or cancel orders where a pricing or product error has occurred, and will notify you promptly in such circumstances.

Section 13 — Acceptable use

You may use our website only for lawful purposes and in accordance with these Terms. You must not use our website:

For any unlawful, fraudulent, or harmful purpose.
To infringe our intellectual property rights or the rights of any third party.
To transmit unsolicited commercial communications (spam).
To introduce viruses, malware, or any harmful code.
To scrape, copy, or extract data from our website using automated tools or processes.
To impersonate any person or misrepresent your identity.
In any way that disrupts, damages, or impairs the operation of our website.

We reserve the right to suspend or terminate your access to our website at any time if we reasonably believe you have breached these Terms.

Section 14 — Automated agents

You may not use automated software, bots, or AI agents to access, scrape, or interact with our website without our prior written consent. Any such agent must clearly identify itself in its requests and must not attempt to circumvent any security or access controls on our website.

Section 15 — Disclaimer of warranties

To the fullest extent permitted by UK law, our website and its content are provided "as is" without warranties of any kind. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in this section affects your statutory rights as a UK consumer, including rights under the Consumer Rights Act 2015.

Section 16 — Limitation of liability

To the fullest extent permitted by UK law, Safgran's total liability to you in connection with these Terms or your use of our website shall not exceed the total amount paid by you for the order giving rise to the claim.

We shall not be liable for any indirect, consequential, or economic loss, loss of profits, or loss of data arising from your use of our website, except where such liability cannot be excluded by UK law.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law, including the Consumer Rights Act 2015.

Section 17 — Indemnification

You agree to indemnify and hold harmless Safgran and its employees, agents, and service providers from any claims, losses, or damages (including reasonable legal costs) arising from your breach of these Terms, your violation of any applicable law, or your misuse of our website.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

Section 19 — Entire agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Safgran regarding your use of our website and supersede any prior agreements or understandings.

Section 20 — Changes to these Terms

We reserve the right to update or amend these Terms at any time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by notifying you directly. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

Section 21 — Governing law and disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute, we encourage you to contact us first at support@safgran.com so that we can attempt to resolve it informally. You also have the right to use the UK's Online Dispute Resolution (ODR) platform for resolving disputes with online traders at ec.europa.eu/consumers/odr.